Privacy Policy | Tito's Auto Service

Effective Date: [01/01/2025]

Tito’s Auto Service (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or interact with https://www.titosautoservice.com (“the Website”).

1. Information We Collect

We may collect the following types of personal information:

Contact Information: such as your name, phone number, email address, and mailing address.
Vehicle Information: such as make, model, year, and service history.
Communication Preferences: including SMS and email marketing preferences.
Service and Appointment Details: such as requested services, scheduled appointments, and service feedback.
Technical Information: such as your IP address, browser type, device information, and website usage data collected through cookies or similar technologies.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To schedule and manage appointments.
To communicate with you regarding your service, including sending reminders or updates via SMS or email.
To provide customer support and respond to inquiries.
To improve our services and Website functionality.
To send promotional materials, with your consent.
To comply with legal and regulatory requirements.

3. SMS Consent and Communications

If you opt-in to receive SMS communications from Tito’s Auto Service:

Your SMS consent is used solely for sending service reminders, appointment confirmations, and updates directly related to your interactions with Tito’s Auto Service.
SMS consent is not shared with third parties or affiliates for marketing purposes.

You may opt-out of SMS communications at any time by replying “STOP” to any message or contacting us directly.

4. Sharing of Personal Information

We do not sell or rent your personal information. We may share your information in the following limited situations:

Service Providers: with trusted third-party vendors who perform services on our behalf (e.g., appointment scheduling systems, email/SMS delivery services), under strict confidentiality agreements.
Legal Obligations: when required to comply with legal or regulatory obligations, subpoenas, or court orders.
Business Transfers: in the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.

We do not share your personal information with third parties or affiliates for their direct marketing purposes.

5. Your Choices and Rights

You may:

Access, update, or delete your personal information by contacting us.
Opt out of receiving marketing emails or SMS by following the unsubscribe or opt-out instructions included in those communications.
Disable cookies in your browser settings if you do not wish for website data to be collected automatically.

6. Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

7. Links to Other Websites

Our Website may contain links to other websites not operated by us. We are not responsible for the privacy practices of those third-party websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes. Continued use of the Website after changes are posted indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Tito's Auto Service
4818 Old Rural Hall Rd Winston Salem, NC 27105
Email: info@titosautoservice.com
Phone: 336-986-9736

Accessibility and Placement

We make our Privacy Policy easily accessible in the following ways:

Website Footer: A link to this Privacy Policy appears in the footer of every page on our website.
Web Forms: A link to this Privacy Policy is prominently displayed near the SMS or contact consent language on all applicable forms.